What’s the Turnaround Time for My Embroidery File?
Our standard turnaround time is 4 to 24 hours. For urgent requests, we deliver within 1 to 4 hours.
What Are the Payment Options?
You can make payments using debit/credit cards, Google Pay, or Apple Pay. If you experience any difficulty, feel free to contact us — we’ll be happy to offer an alternative payment method.
See Our Digitizing Quality Before You Place an Order
Our skilled digitizers manually craft and fine-tune each design to ensure exceptional quality. You can review our portfolio and read customer feedback before placing an order. Plus, we offer unlimited revisions to make sure you’re completely satisfied.
Which File Do I Need to Send for Digitizing?
You can upload any clear image file, including JPG, PNG, PDF, AI, or even a hand-drawn sketch. If you have specific stitch preferences, just let us know — we’ll tailor the digitizing to match your needs.
Will the Digitized File Work on My Embroidery Machine?
Yes, absolutely! We provide embroidery files in all major machine formats (DST, PES, EXP, JEF, VP3, and more). If you’re unsure which format to choose, simply share your machine brand—we’ll make sure you get the correct file.
Can I Request Changes to the Digitized File?
Your satisfaction comes first! If the file isn’t exactly what you expected, we provide free edits and adjustments until it’s just right. With our unlimited revision policy, you’re guaranteed to get the results you need.
